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[fire_phoenix_1001]

FOREWORD xi
ABOUTTHE AUTHOR . xix
ABOUTTHETECHNICAL REVIEWER . xxi
PREFACE . xxiii
ACKNOWLEDGMENTS xxv
INTRODUCTION . xxvii
CHAPTER 1 LOOKING BACK: WHERE DID IT ALL BEGIN? . 1
CHAPTER 2 INTHE MONEY . 7
CHAPTER 3 MAKING CONTACT WITH COMPUSERVE 15
CHAPTER 4 THE SOURCE 25
CHAPTER 5 DIS-CONTENT AND CONFLICT 39
CHAPTER 6 EVOLUTION 49
CHAPTER 7 ONLINE EXPERIMENTS 61
CHAPTER 8 TRIALS AND ERRORS . 67
CHAPTER 9 THE SECONDWAVE . 79
CHAPTER 10 AOL GESTATION . 95
CHAPTER 11 THETHIRDWAVE 103
CHAPTER 12 IN WITHTHE NEW, OUT WITHTHE OLD 115
CHAPTER 13 AOL EVOLVES: EXPANSION, INTEGRATION,
ANDSUCCESS 127
CHAPTER 14 PRODIGY:THE FLAT-RATE PIONEERWHO JUST
DIDN’T GET IT 139
CHAPTER 15 MOVINGTOTHENET 157
AFTERWORD OMISSIONS, ADDITIONS,AND CORRECTIONS 177
APPENDIX A ONLINETIMELINE 179
APPENDIX B BIBLIOGRAPHY 197
APPENDIX C FOUNDERS 199
INDEX 205
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